Incidents

Sandbox Get recipients api is timing out

resolvedMEDIUMaffectedRedpin Sandbox Environmentlasted 40min

All services confirmed healthy after extended monitoring. Incident now resolved.

resolved
Apr 28 04:00:00 (UTC)

Monitors recovered. Affected APIs are functioning normally. Continued monitoring in place to ensure stability

monitoring
Apr 28 03:55:00 (UTC)

Cause identified: unresponsive database connection in a downstream service. Fix in progress in the Sandbox environment. Next update to follow.

identified
Apr 28 03:30:00 (UTC)

We are investigating the issue.

investigating
Apr 28 03:20:00 (UTC)