Intermittent errors on Payments, Quotes, and Balances APIs
Started
Lasted 38min
MAJOR
Updates
RESOLVED
lasted 38min
This incident is resolved. Between 10:57 and 11:35 UTC, endpoints returned elevated errors and latency due to a disruption at a third-party provider.
MONITORING
2min earlier
The provider's fix is rolling out and we're seeing error rates on endpoints return to normal since 11:35 UTC. We'll keep this open until we've seen a sustained period of normal service.
IDENTIFIED
34min earlier
Issue identified. The failures are caused by an issue with a third-party dependency. The impact is intermittent, and not all requests are affected. Updates to follow.
INVESTIGATING
3min earlier
We are investigating the issue.